Carefreetrip.com Travel Blog

One of the few remaining Internet-free havens vanished Wednesday as American Airlines launched airborne e-mail, Web and other online services on some of its longer, nonstop flights.

The move could create a new stream of revenue for an aviation industry facing high fuel prices and other challenges. But it also could create new headaches as passengers retrieve sensitive e-mails and Web sites in confined quarters.

It also could end a common excuse people have to avoid checking “urgent” e-mail requests from their bosses. Unread magazines and books could now pile up as passengers devote their time aloft to electronic browsing.

American, a unit of AMR Corp., tested in-flight access on two flights on June 25. With Wednesday’s launch, the airline is making service available for $12.95 per flight on its 15 Boeing 767-200 planes connecting New York with Los Angeles, San Francisco and Miami.

“Today the days of being cut off from the rest of the world while in the air become history,” said Jack Blumenstein, chief executive of Aircell LLC, the company providing Internet services for American and other airlines.

Delta Air Lines Inc., Virgin America and US Airways Group Inc. are among the other airlines planning to test in-flight services.

JetBlue Airways Corp. offers free Wi-Fi service on one aircraft through its LiveTV subsidiary, limited to e-mail without attachments, instant messaging and some services from Amazon.com. Continental Airlines Inc. also plans to use LiveTV with similar restrictions.

Aircell’s Gogo service is still formally a test, meaning American could drop it entirely after three to six months or expand it to other planes, depending on customer adoption and feedback. It can work with most laptops, Apple Inc.’s iPhone, some models of Research In Motion Ltd.’s BlackBerrys and other Wi-Fi-enabled devices.

There’s a new option for people annoyed at having to take their laptops out of their bags at airport security. The Transportation Security Administration will now allow travelers to leave their computers inside “checkpoint friendly” cases.

The new rules, announced Tuesday and set to take effect Aug. 16, are intended to help streamline the X-ray inspection lines.

TSA said it reached out to bag manufacturers this year to design laptop cases that would provide a clear, unobstructed image of the computer as it passed through an X-ray machine. The agency said the new bags will be available for purchase this month.

To qualify as “checkpoint friendly,” a bag must have a designated laptop-only section that unfolds to lie flat on the X-ray machine belt and contains no metal snaps, zippers or buckles and no pockets.

Among the manufacturers selling TSA-approved laptop bags are Mobile Edge, Skooba Design and Targus Inc.

Delta Air Lines customers traveling throughout the continental United States will soon be offered the added convenience of broadband Wi-Fi access onboard the airline’s domestic fleet of more than 330 mainline aircraft.

Delta is joining with Aircell®, a 17-year leader in airborne communications for business and commercial aviation, to install the company’s Mobile Broadband Network on the carrier’s domestic fleet. The system, Gogo™, will enable Delta customers traveling with Wi-Fi enabled devices, such as laptops, smartphones and PDAs, to access the Internet, corporate VPNs, corporate and personal e-mail accounts, as well as SMS texting and instant messaging services. Gogo will be available to customers for a flat fee of $9.95 on flights of three hours or less, and $12.95 on flights of more than three hours.

“Delta remains committed to providing a travel experience that maximizes the time our customers spend with us onboard by offering them even more productivity options,” said Richard Anderson, Delta’s chief executive officer. ”Our customers asked for in-flight connectivity, and we’re responding by rolling out the most extensive Wi-Fi network in the sky. Beginning this fall, our passengers will have the ability to stay connected when they travel with us throughout the continental U.S.”

Gogo will be offered initially on Delta’s fleet of 133 MD88/90 aircraft and will rapidly expand to the remaining domestic fleet of more than 200 Boeing 737, 757 and 767-300 aircraft throughout the first half of 2009. The airline expects to have more than 330 aircraft complete by summer 2009. The full fleet agreement between Aircell and Delta will provide a consistent, convenient experience for customers traveling on the airline who wish to use the Gogo Internet service.

“The advent of Air-To-Ground (ATG) technology has made broadband connectivity in the cabin economically viable for the first time for commercial airlines,” said Jack Blumenstein, President and CEO, Aircell. “The game has changed and Delta will be among the first to provide an enhanced customer experience with broadband Wi-Fi access on more than 1,000 daily flights within the U.S.”

In addition to being the most cost-effective in-flight broadband technology available, the Aircell system is extremely light, requires minimal space on the aircraft and is installed overnight, making it a sound investment in a competitive, high fuel-price environment.