Carefreetrip.com :: Travel Blog

Visiting San Francisco, I was looking for a great place to enjoy dinner. I was referred to the Palomino Restaurant by my hotel - I also appreciated that it was withing walking distance. The Palomino is the upbeat city restaurant and bar famous for its rich and stylish ambiance. I very much enjoyed the Palomino’s European-inspired regional American Cuisine. What I also appreciated was that the Palomino offers such a versatile menu in extraordinary surroundings at reasonable prices. I had the New York Steak - it was excellent.

With all this said, what made my dinner so great was Shannon, my server. Shannon was kind and complimentary from the time I sat down until I left. She did the small things that make any dining experience great - Shannon smiled, was appreciative and best of all she was NICE! These few things are a lost art in customer service these days. It was nice to see that the City by the Bay has a shining example of what customer service SHOULD be.

Shannon is our Nice MATTERS inaugural example of great customer service. We at Carefreetrip.com have contacted the Palomino’s corporate office to let them know they have a star employee who understands that Nice Matters! Shannon, thank you for providing me with excellent service and a wonderful dining experience.